Order processing

Most orders are prepared for dispatch within one to three business days after payment is confirmed. Processing may take a little longer during promotions, restocks, holidays, or periods of high demand.

Please double-check your shipping address at checkout. If an address is incomplete or incorrect, we may reach out for clarification, which can delay dispatch of your order.

Delivery estimates

Estimated delivery windows are shown at checkout and in your confirmation. These are guidelines rather than guarantees, and actual timing can vary by destination, carrier, and season.

Once your order ships, a tracking link is sent to the email on file so you can follow its progress. Tracking can take a short time to update after the label is created.

Shipping fees

Any applicable shipping charges are calculated and displayed before you complete your purchase. Promotional free-shipping offers may have minimum-spend or regional conditions.

Delays and issues

Weather, customs, carrier backlogs, and other events outside our control can occasionally slow delivery. If your package appears stuck, delayed, or lost, contact us and we will help investigate with the carrier.

If an item arrives damaged or an order is missing, reach out tosupport@petpulsee.store  with your order number and clear photos so we can arrange a suitable resolution.