Return window

We want you to be happy with your purchase. Eligible items may be returned within 30 days of delivery, provided they are in their original condition and packaging.

How to start a return

To begin a return, email support@petpulsee.store with your order number and the reason for the return. Our team will confirm eligibility and share the next steps.

Items sent back without a confirmed return request may not be accepted. Please wait for instructions before shipping anything to us.

Refunds

Once your return is received and inspected, we will let you know whether it is approved. Approved refunds are issued to the original payment method, and your bank or provider may need extra time to post the credit.

Original shipping fees, taxes, or duties may be non-refundable, and return shipping costs may be the customer's responsibility unless the item arrived damaged or incorrect.

Exchanges and damaged items

If your item arrives faulty, damaged, or incorrect, contact us with photos and we will prioritize a replacement or refund. For a different variant, the fastest option is usually to return the original item and place a new order.

Non-returnable items

Some products may not be eligible for return once used or once components are missing. Any exceptions will be noted on the product page or communicated by support.